How to buy

How to buy
All pieces listed as "Gift Idea" are available online. These items can be purchased by clicking the "Add to Cart" button on the item page.

If you would like to purchase other items from our collection, please e-mail our staff to confirm the availability and to complete your order. You can do this by clicking the "Contact us about this product" button on the item page. [back to FAQs]
Pricing
If not displayed in the description file, please click the "Price" button and send the generated email. Our sales staff will send you a quotation.
You might also specify you location to get detailed information about the different shipping options available. [back to top]
Tax
Currently we do not differentiate between payments received from various tax regimes within the EU. The Luxembourg VAT rate (15%) for all transactions is already included in all mentioned prices. [back to top]
Payment Methods
For e-mail, fax or phone orders we accept Visa, MasterCard and American Express. Once your order is confirmed, the billing transaction will take place the same day the items are shipped to you.

"Shopping cart" orders can be paid with all major credit cards, debit cards and currencies via Paypal´s industry-leading fraud-prevention shopping cart. [back to FAQs]
Shipping & Delivery
Once you have contacted us and made a selection, we will ship your choice out worldwide as soon as possible. For small items shipped via UPS, TNT or DHL, this will usually be within 2 working days. For larger items that require crating, it may take up to a week before the item leaves our warehouse in Luxembourg. [back to top]
Shipping Rates
Depending on how soon you need the items, you can choose from several shipping options, with varying costs and delivery schedules. Please inquire by telephone, e-mail or use the "Contact us about this product" button for more detailed information about the different shipping options available.
Of course, if you so wish you can collect the purchases yourself; this would give us the opportunity to meet you and to show you around our display rooms. [back to top]
Cancellations
Once you place an order at China Collection, we check to see that the piece is available to the specifications you require and verify all of your shipping information. This process takes approximately 48 hours. Your order is then forwarded to our distribution centre. If we are able to cancel your order before it is shipped, there is not a charge for the cancellation. [back to top]
Returns & Replacements *
If for any reason you are unhappy with your furniture, simply inform us within 5 working days of the item being delivered and we will arrange for it to be picked up and returned to us. Upon receipt of the return, a full refund of the purchase price will be sent (return shipping charges are not refundable). All that we ask is that you return the item suitably packaged in original condition.
* only for e-mail, fax or phone orders [back to top]
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